Terms of use

Identification of the publisher / operator of the online store
KRISMATIK LIFESTYLE – FRANCE SIRET number:

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Preamble
“Krismatik Lifestyle – krismatik.com” is a company specializing in the sale of ready-to-wear and fashion accessories for men, women and children. Krismatik Lifestyle – krismatik.com sells its products remotely via the Internet and in a store located at MANDUEL 30129.

Secure payments

Object
These general conditions are intended to define the terms of sale between the company “Les Krismatik Lifestyle – krismatik.com” and its customers defined below. A customer under these general conditions is anyone who orders on the Krismatik Lifestyle – krismatik.com website.

Scope
These general conditions of sale govern the sale of products found on the site on the day the order is placed.

Responsibility
Krismatik Lifestyle – krismatik.com SHALL NOT BE LIABLE TO THIRD PARTIES FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE NEGLIGENCE OR DEFAULT OF THE PURCHASER OR THE MISUSE BY THE LATTER OF ANY PRODUCTS SOLD HEREUNDER.

In addition, the “Krismatik Lifestyle – krismatik.com company excludes all legal liability in the event of non-compliance with contractual obligations resulting from a case of force majeure or unforeseeable circumstances, including, without this list being exhaustive, the internal or external social conflicts, fires, disasters, internal or external breakdowns and in general, any event that could affect the execution of an order.

Territoriality
Customers who order via the Krismatik Lifestyle website – krismatik.com in the French language are deemed to be buying in France and are therefore subject to French law.

Capacity to contract
The purchase of a product found on the site of the company Krismatik Lifestyle – krismatik.com not being an act of management of daily life, in view of compliance with article 1124 of the civil code, any customer of the company "société Les 3M" declares to have the capacity to contract under the conditions described below, that is to say to be an emancipated minor or to have the legal majority and not to be protected within the meaning of article 488 of the Civil Code .

Customer acceptance
The fact for the customer to tick the box "I have read and accepted the general conditions of sale!" » before validating his order automatically entails the express acceptance of these general conditions of sale.
These conditions apply to the exclusion of all other conditions, unless there is a written agreement signed by the parties.
The general conditions of sale can be read directly on the site. They can be sent by e-mail, by fax or by post on simple request.

Modification of the General Conditions of Sale
These conditions are subject to change at any time, the customer is therefore invited to read them regularly. Each version of the present has a specific date, orders are therefore governed by the general conditions available online or on request on the date of the order.

Product feature
Krismatik Lifestyle – krismatik.com strives to best present the essential characteristics of the products offered for sale on the site Krismatik Lifestyle – krismatik.com
The information is that given by the suppliers. A confirmation of these characteristics is always possible by calling the sales department of the company or by sending an e-mail.
Unless otherwise specified on the site, all products sold by Krismatik Lifestyle – krismatik.com are new.
The products offered comply with the European legislation in force and with the standards applicable in Europe.

Price
The prices are indicated in euros, all taxes included and excluding shipping costs.

The prices of the company's suppliers being constantly changing, the prices displayed on the site are subject to change at any time. They are also likely to vary due to introductory prices, promotions or sales.

All prices are subject to manifest typographical error.

Shipping fees
Shipping costs are invoiced according to the purchase amount of the products and/or the delivery method chosen. Parcels shipped by DPD within 48 hours in France and 72 hours in Europe (non-contractual period)

Ordered

award
The customer places an order with the company Krismatik Lifestyle – krismatik.com directly through the site
The company Krismatik Lifestyle – krismatik.com is not responsible for errors in sending e-mails or errors in sending parcels due to information badly typed or written by the customer himself, or a badly filled out form.

Confirmation
The customer is sent an e-mail confirmation of his order provided that the e-mail address he indicated in the order form does not contain an error.

Product Availability
If the company Krismatik Lifestyle – krismatik.com cannot obtain a product from its suppliers, it will notify the customer of the expected delay by e-mail. The latter may then choose to cancel his order, on the basis of this new information. No cancellation penalty will be applied for such order cancellation.

If the product cannot be delivered due to out of stock, the amount of the latter will be refunded directly to the bank account of the holder of the card with which the purchase was made or by check sent directly to the domicile if the payment was made in a Krismatik Lifestyle boutique – krismatik.com

Payment

Means of payment
The customer can pay by credit card via our secure system. Payment is only accepted for amounts between 06 and 1000 Euros including VAT. The card is debited as soon as the order is made.

The company Krismatik Lifestyle – krismatik.com reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. In the event of failure of the transaction, the customer is requested not to place the same order several times and to contact the company “Krismatik Lifestyle – krismatik.com which will do its best with the bank in question to find out if the order has despite everything has been taken into account.

When placing an order on the Krismatik Lifestyle – krismatik.com website, your credit card number is sent directly to our partner for the secure transaction. The latter carries out the various verifications of the validity of the card, then sends Krismatik Lifestyle – krismatik.com a debit authorization. This transaction request is identified by a number which allows the bank to validate the debit. For maximum security, "KRISMATIK.COM" HAS NO KNOWLEDGE OF YOUR BANK DETAILS. ONLY THE BANK MANAGES THIS DATA.

Default of payment
Krismatik Lifestyle – krismatik.com reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid in whole or in part a previous order or with whom a dispute is in progress. 'administration.

Retention of title
Krismatik Lifestyle – krismatik.com remains the owner of the goods delivered until full payment by the customer.
The above provisions do not preclude, upon delivery of the goods, the transfer to the customer of the risk of loss or deterioration of the goods subject to retention of title as well as the damage they could cause.

Invoice
The online order form does not constitute an invoice.
Whatever the means of order and the method of payment, the customer receives his invoice upon delivery, in his package.
Krismatik Lifestyle – krismatik.com keeps a digital copy of each invoice.

Time limit

Preparation time
Orders placed by Internet from Monday to Thursday are processed the next day. Orders placed from Friday to Sunday are processed the following Monday.
The preparation and shipping of the package is done when all the products of the order are together and subject to validation of payment by credit card.

Transportation time
They depend on the carrier. The company “Krismatik Lifestyle – krismatik.com informs the customer that the announced deadlines (48 hours for delivery in Metropolitan France) are those given to him by the carriers. It only sends them to the customer for information purposes. The failure to respect these deadlines by the carriers can therefore in no way engage the responsibility of the company “Krismatik Lifestyle”.
In addition, the company Krismatik Lifestyle – krismatik.com wishes to point out to the customer that these deadlines do not include Sundays and public holidays.

Delivery time
If the Krismatik Lifestyle – krismatik.com Company has the product in stock, the delivery time is equal to the order preparation time plus the transport time.
If the company Krismatik Lifestyle – krismatik.com does not have the product, must be added to the preparation time and the transport time the time that the product arrives in the stock of the company.

As soon as the initial announced deadline is exceeded, a new deadline will be communicated to the customer, by e-mail, depending on the data known by the company Krismatik Lifestyle – krismatik.com. In all cases, a proposal for cancellation and/or replacement will also be made to him.

Dispatch

Conditioning
The products to be shipped are packaged and then placed in a cardboard package in compliance with the relevant standards.

Confirmation
The company Krismatik Lifestyle – krismatik.com sends the customer an e-mail confirmation of the dispatch of his package provided that the e-mail address he has indicated does not contain an error.

Package tracking
The shipping confirmation email sent to the customer mentions the number of the package that has been shipped. Thanks to this number, the customer can track his package on the carrier's website.

The tracking of the package depends on the carrier and is under his responsibility. Krismatik Lifestyle – krismatik.com is not responsible for any errors that may be found on the carriers' websites, nor for bugs that may hinder the possibility offered to the customer to track his package on the carriers' websites.

Delivery

Place of delivery
Krismatik Lifestyle – krismatik.com delivers its products only in mainland France.
The products are delivered by default to the delivery address indicated by the customer.
In the event that the delivery address is different from the billing address, the customer must communicate both addresses and the package will be delivered to the specified delivery address.

Absence on the day of delivery
Depending on the case, the carrier may leave a transit advice note in the customer's mailbox, inviting the latter to contact the post office or the depot closest to his home or to contact him to make an appointment.

Late delivery
It is possible that a package does not arrive within the time guaranteed by La Poste or by the carriers. In the case of La Poste, the customer must first contact his distributor office: the parcels delivered are often subject to a pending procedure, in fact they must be collected from the distributor Post Office with an identity document. In all cases (La Poste or carrier), if the delay is very important, the customer can contact the company Krismatik Lifestyle – krismatik.com in order to open an investigation for the location of the package: it may indeed be that the latter is be lost.

Loss of parcel
In this case, the company Krismatik Lifestyle – krismatik.com is obliged to respect the deadlines imposed by La Poste or by the carriers concerning the declaration of loss and the reimbursement of the shipment. As a result, the customer is also bound by these deadlines:

– Thus, he has a maximum period of 10 working days from receipt of the email confirming the shipment of his package to declare it lost to the company Krismatik Lifestyle – krismatik.com. Beyond this period, no complaint will be taken into account.
– On the other hand, if the customer has indeed declared his parcel lost within the period explained above, the company Krismatik Lifestyle – krismatik.com takes care of opening a complaint file. In this context and it is therefore possible that it asks the client for the documents necessary for the constitution of this file.
– Finally, the final responses concerning the surveys are given by the carriers within a period varying from one to three weeks. The response can be of two types: (1), either the package is found and it is then returned to the customer following the normal procedure, (2), or the package is declared lost by the carrier and the Krismatik Lifestyle Company – krismatik. com informs the customer and proceeds to the refund (amount invoiced) or makes a second shipment at the customer's choice.

Receipt of the package
Parcels are delivered without signature to the recipient, failing which, depending on the case, to the caretaker or concierge of the building.
If the package appears damaged, the customer must refuse it and make a report of its condition with the carrier.
As a reminder, the customer also has the option of opening his package in front of the carrier to check the conformity of the goods delivered before signing the carrier's delivery note and indicating on this note any anomaly concerning the delivery.

Delivery error
Upon receipt of the package by the customer, the latter must make by telephone, fax, e-mail or post to the company Krismatik Lifestyle – krismatik.com any complaint of non-conformity of the products in kind, in quality or in quantity with respect to the details on the invoice. Any claim of non-conformity not made in the rules defined above and within the time limits cannot be taken into account and will release the company “Krismatik Lifestyle – krismatik.com from any liability towards the customer.

Strikes
In the event of a strike by La Poste services, carriers or any other event of an exceptional nature slowing down or preventing the delivery of parcels, the company Krismatik Lifestyle – krismatik.com will make every effort to inform the customer of the state of shipping his package.

Right to retract
If for any reason the customer is not satisfied with the product he has purchased, article L120-20 of the consumer code states that he has the possibility of canceling his purchase within 14 days. following receipt of the package.

You can return products purchased on the Krismatik Lifestyle – krismatik.com site for no reason and at no cost except the cost of return, within 10 days of receipt of the product (we estimate the date of receipt as being equal to the shipping date + 48h) to the following address:

The purchase contract will not come into effect until this 7-day return period has expired. Even in the event of a return, the products can be tried on in the same way as if you tried them on in the store, but must be returned with their original packaging and label. If the products have been damaged due to use that does not comply with the above, we reserve the right to ask you for compensation for the loss of value.

Product exchange
The exchange of products can be done directly with our local shops on presentation of the eshop invoice, with their original packaging and label. If the products have been damaged due to use that does not comply with the above, we reserve the right to ask you for compensation for the loss of value or to refuse the exchange.

Protection of personal data

INFORMATION PERSONAL DATA

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is KRISMATIK LIFESTYLE The contact details for KRISMATIK LIFESTYLE are as follows:

see above

KRISMATIK LIFESTYLE informs the user that a data protection officer has been appointed, and that he can explain to him any question relating to the processing of his personal data.

WHAT TYPE OF PERSONAL INFORMATION DOES KRISMATIK LIFESTYLE COLLECT?

KRISMATIK LIFESTYLE may collect the following personal information from users of the Les KRISMATIK LIFESTYLE website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth and gender, when the user visits the SITE, registers, places an order online, contacts KRISMATIK LIFESTYLE or participates in promotions, contests, or KRISMATIK LIFESTYLE surveys

In addition, KRISMATIK LIFESTYLE collects all information relating to their browsing on the SITE and their interaction with the brand.

All personal data collected by KRISMATIK LIFESTYLE comes from the user, with the exception of contact details which may be provided to us by friends or family members:

– For sending a gift voucher or other type of gift.

FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?

The user's personal data will be processed for the following purposes as appropriate:

– Management and development of registration on the SITE. Registration will involve the creation of user browsing profiles on the WEBSITE. This profiling consists of the use of the customer's personal data and information from his navigation, such as the products he has seen or added to the basket, the sections of the SITE visited, the location in order to evaluate his preferences and / or centers interest in order to offer him SITE content, offers, services and products adapted to his profile.

– Management and development of online purchases. We use the customer's personal information to process and send him his order, inform him by e-mail and/or SMS of the status of his order.

– Management and sending of information on exclusive promotions, the latest news and personalized information adapted to the profile, interests and needs of the user and client via e-mail, SMS or postal mail. The sending of this information will involve the development of user profiles which consists of the use of personal data, the history of their purchases if necessary, as well as information relating to their navigation on the SITE in order to evaluate certain aspects of their personal preferences with the aim of offering them commercial communications tailored to their profile.

– Communications to the customer will be personalized in terms of content, products or services according to their areas of interest.

– Respond to the exercise of rights of access, modification, cancellation and opposition, as well as questions and complaints.

– Management and issuance of documents attesting to the sale: digital ticket, invoice or tax refund slip.

HOW LONG WILL WE KEEP THE DATA?

KRISMATIK LIFESTYLE will keep personal data only for the time reasonably necessary according to the needs of answering any questions or solving problems, necessary improvements, activating services and meeting the requirements of applicable legislation. This means that personal data may be kept for a reasonable time even after the user has stopped using the services of KRISMATIK LIFESTYLE or the SITE. After this period, personal data will be blocked from all KRISMATIK LIFESTYLE systems.

WHAT LEGITIMATE US TO PROCESS DATA?

KRISMATIK LIFESTYLE relies on the following legitimate bases in order to be able to process personal data:

Performance of the contract

The legal basis for the processing of the user's personal data that is collected is the execution of the sales contract. In this regard, the user is obliged to provide the data necessary for its execution. If he does not provide this data (postal address, e-mail address, surname and first name), it will not be possible to carry out the sale on the SITE.

In STORE, the customer gives his free and informed consent to deliver or not to KRISMATIK LIFESTYLE personal data such as surname, first name, email address, postal address, telephone number.

On the SITE, the customer can choose to place an order as a guest. This order method does not generate the creation of a customer account, and the personal data issued for the execution of the contract (payment and delivery of the order) are not kept.

The customer can also choose to create a customer account to place his orders. By creating this account, the customer gives explicit authorization to KRISMATIK LIFESTYLE to keep his data in order to offer him a better customer experience on the SITE, a complete order follow-up, as well as commercial communications adapted to their profile.

Legal obligations

The management and issue of the invoice is based on the legal obligation of KRISMATIK LIFESTYLE in the context of its relationship with customers.

Consent

With regard to the following purposes, the legal basis for the processing of the user's personal data will be the consent of the latter, in the event that he has given it:

– Management of registration on the SITE.

– Management of the sending of information on exclusive promotions, the latest news and personalized information adapted to the user's profile.

– Response to the exercise of the rights of access, modification, cancellation and opposition, as well as to the questions and complaints of the user.

– Management and issuance of documents attesting to the sale: digital ticket and tax refund slip.

– Management of the wi-fi service in the KRISMATIK LIFESTYLE shops

The withdrawal of the user's consent to this processing will not condition the execution of the sales contract concluded between the latter and KRISMATIK LIFESTYLE

Legitimate interest

With regard to the following purposes, the legal basis for the processing of the user's personal data will be the legitimate interest of KRISMATIK LIFESTYLE:

– The elaboration of profiles by means of navigation on the SITE by a user registered on it, as well as by all users who have communicated their data to us for any other purpose.

– The creation of profiles for sending information on exclusive promotions, the latest news and personalized information adapted to the user's profile.

– The sending of satisfaction surveys on the products purchased or the services used by KRISMATIK LIFESTYLE customers in order to ask them for their opinion and to improve them.

Our legitimate interest consists in being able to guarantee that our SITE remains safe, and to be able to help KRISMATIK LIFESTYLE to understand the needs, expectations and level of satisfaction of users, in order to improve services, products and brands. All these actions are carried out with the aim of improving the level of customer satisfaction and ensuring a unique browsing and shopping experience.

TO WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?

The user's personal data may be transferred/communicated to the following recipients:

– KRISMATIK LIFESTYLE

– Administrations and public bodies when required by tax, labor, social security or any other applicable regulations.

– Companies in charge of data processing, such as franchisees and service providers of KRISMATIK LIFESTYLE (courier companies, communication sending companies, agencies, profiling companies, etc.).

The data is not subject to international transfers, and KRISMATIK LIFESTYLE does not sell customer data to third parties under any circumstances.

HOW KRISMATIK LIFESTYLE PROTECTS PERSONAL DATA?

The SITE uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, in order to prevent unauthorized access to data and to guarantee the confidentiality of the same. . To this end, the user accepts that KRISMATIK LIFESTYLE collects this data for the purpose of the corresponding authentication of access controls.

In addition, any transaction carried out on the SITE will be carried out through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding institution.

KRISMATIK LIFESTYLE claims to have adopted all the technical and organizational measures necessary to ensure the security and integrity of the personal data processed, and to prevent their loss, alteration and/or access by unauthorized third parties.

WHAT ARE YOUR PERSONAL DATA RIGHTS?

You have the following rights, which can be exercised at the e-mail address

You have the option of erasing your personal data in your customer area: GDPR

To process the request, we may ask you to prove your identity.

Last update: 24/10/19